Shipping policy
Order Processing:
Orders are processed within 2–5 business days after payment confirmation.
Processing includes order verification, quality checks, and supplier fulfilment.
Please note: processing time is separate from shipping time.
Shipping Timeframes:
Auraé currently ships within South Africa only.
Estimated delivery times:
📦 10-15 business days
These timeframes are estimates, not guarantees, and may vary due to:
⚫️Supplier processing times
⚫️Courier delays
⚫️High-demand periods
⚫️Public holidays
Auraé is not responsible for delays outside of our control.
Tracking Information:
Once your order has shipped, you will receive a tracking number via email.
Please allow 3–7 days for tracking updates to appear after dispatch, as tracking systems may take time to sync.
Incorrect Address:
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect address is provided and the order cannot be delivered:
⚫️Auraé is not responsible for lost or delayed parcels
⚫️Refunds or replacements may not be issued
Lost, Delayed, or Missing Orders:
If your order appears delayed:
⚫️Please allow the full estimated delivery window before contacting us
If an order is confirmed as lost:
⚫️We will investigate with our supplier and courier
⚫️A replacement or refund may be issued at our discretion
Damaged or Incorrect Items:
⚫️If your order arrives damaged or incorrect:
⚫️Contact us within 7 days of delivery
Provide clear photos of the item and packaging
Approved claims will be handled according to our Return & Refund Policy.
Customs & Duties:
For South African customers, customs clearance (if applicable) is handled as part of supplier fulfilment. Customers will not be required to manage customs directly.
Shipping Fees:
Shipping fees (if applicable) are displayed at checkout and are non-refundable once an order has been processed.
Contact:
For shipping-related questions, contact us at:
📧 aurae.beauty01@gmail.com
or
use the in store chat service